NSProfessional timeline
Every role has strengthened a different part of the same professional foundation: reliability, communication, problem solving and composure.
Customer Operations
Oporto · CanberraWorking in a high-tempo service environment where reliability, communication, task prioritisation and teamwork matter every shift.
Level 1 IT Support
CyberGuardProvided first-line support for users, resolved common hardware, software and access issues, recorded work clearly and escalated issues when deeper investigation was required.
IT Support Intern
Titan Tech SupportBuilt practical support habits through day-to-day troubleshooting, user guidance, documentation and exposure to common workplace technology.
Master of Information Technology
Canberra, ACTDeveloping broader knowledge across information technology, cloud infrastructure, systems and professional practice.
Transferable value
Customer operations sharpen the same behaviours that strong support teams need: listening carefully, managing several priorities, staying accurate under pressure and taking responsibility for the next action.
Technical knowledge can be taught. Reliability, curiosity and respect for the user determine how that knowledge feels in practice.
Education
I am continuing postgraduate study in Information Technology in Canberra. My academic work strengthens the theory behind systems, databases, professional communication and technology delivery while hands-on labs keep it connected to practice.